Mark Haselkorn · University of Washington · PhdFit
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Dr. Sarah Chen
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Mark Haselkorn
· ProfessorVerified
University of Washington · Human Centered Design & Engineering
Mark Haselkorn is a professor in the Department of Human Centered Design & Engineering at the University of Washington. His specialization includes strategic management of information and communication systems, risk and resilience, safety and security systems, and visual analytics. His research focuses on the management and security of information systems, emphasizing resilience and safety, and involves visual analytics to support these areas. As a faculty member, he contributes to advancing understanding in these fields through research and teaching, supporting the department's mission to improve human-centered design and engineering practices.
Proceedings of the ACM on Human-Computer Interaction · 2024 · 3 citations
Senior authorCorresponding
Computer Science
Knowledge management
Computer Science
When large, complex interorganizational collaborations create new systems, they must discover how the system should work and how it should integrate into the overall organizational milieu. These collaborations must also draw upon and accommodate a host of processes and resources. In this paper, we present results from a qualitative case study of a key policy and process document for a large design project for a civic traffic management system that must serve multiple organizations and government agencies. The document is one common to systems engineering, but less familiar to CSCW: the Concept of Operations (ConOps). We describe the sociotechnical design functions of the ConOps. We also analyze the document and its developmental process using Ewenstein and Whyte's concept of epistemic objects," which has been useful for CSCW and design research scholars to understand the roles artifacts play in the messy processes of design and cooperative work. We find that the ConOps exhibits many qualities of an epistemic object and supports the deeply integrated work of "designing" both the system and the interorganizational collaboration itself. We then explore avenues for future research in similarly complex infrastructural design settings.
This chapter explores communication issues and associated challenges revealed during international humanitarian relief efforts and identifies potential areas of interest for further exploration. The players include the United Nations, donor governments, multi- and bilateral agencies, governments of countries affected by the crisis, nongovernmental organizations (NGOs), philanthropic foundations, corporations, the giving public, and those who have suffered during the crisis. The chapter focuses on issues and challenges that exist within NGOs and among NGOs, as well as between NGOs and the other types of organizations involved in humanitarian relief, including the people being served. The following discussion divides NGO communication issues and associated challenges into two categories: intraorganizational communication and interorganizational communication. The restricted and short-term nature of donor funding makes it very difficult for organizations to invest more strategically in long-term planning and discourages organizations from adequately investing in strategic ICS infrastructure.
International series in management science/operations research/International series in operations research & management science · 2015-12-17 · 5 citations
International series in management science/operations research/International series in operations research & management science · 2015-12-17 · 31 citations
International series in management science/operations research/International series in operations research & management science · 2015-12-17 · 6 citations
