About

Michael Baker is an Assistant Professor in the Department of Physics at the University of Massachusetts Amherst. His research focuses on theoretical particle physics, specifically on Beyond the Standard Model phenomenology, with a strong interest in dark matter. He works on novel dark matter production mechanisms in the early universe and explores connections between dark matter and various areas such as colliders, astroparticle physics, flavour physics, black holes, baryogenesis, and gravitational waves. Dr. Baker has held postdoctoral positions at the University of Melbourne, University of Zurich, JGU Mainz, and the University of Valencia. He earned his PhD in Mathematics from the University of Oxford and holds degrees in Applied Mathematics from Brown University and in Natural Sciences from the University of Cambridge. His academic background and research interests reflect a focus on fundamental questions in particle physics and cosmology.

Research topics

• Computer Science
• Business
• Marketing
• Sociology
• Political Science
• Psychology
• Economics
• Ecology
• Applied psychology
• Environmental resource management
• Environmental economics
• Natural resource economics
• Social psychology
• Public economics
• Process management

Selected publications

• Evaluating clinical staff perspectives on social needs screenings using self–determination theory

  Health Services Research · 2025-04-01

  articleOpen accessSenior author

  Education was associated with discordance for housing needs (p = 0.016). Conclusion:The widely used, AHC risk-based screener missed many unmet resource needs identified by parents of hospitalized children.Parental self-assessment of resource needs may be better than risk assessment for addressing needs.

  PublisherOA PDFDOI

• Pulmonary Graft-Versus-Host Disease After Hematopoietic Cell Transplantation

  Clinical journal of oncology nursing · 2025-09-17

  articleOpen access1st authorCorresponding

  Pulmonary complications, particularly bronchiolitis obliterans syndrome (BOS), affect outcomes after hematopoietic cell transplantation. This article provides practical guidelines for diagnosing and managing BOS and other non.

  PublisherOA PDFDOI

• Civilian “Emotionally Disturbed Person”-Informational Frames and Judgments of Police Use of Force

  Journal of Police and Criminal Psychology · 2025-03-05

  article1st authorCorresponding
  PublisherDOI

• An ounce of prevention is worth a pound of cure: The effects of customer incivility and employee support messages

  International Journal of Hospitality Management · 2025-12-10

  article
  PublisherDOI

• Beyond human resources management: why employment is the perennial hospitality issue

  International Journal of Contemporary Hospitality Management · 2025-11-12 · 1 citations

  article

  Purpose This critical reflection seeks to answer why employment remains a perennial challenge in the hospitality industry and calls for both research and practical actions to address this problem, extending beyond the traditional human resource management perspective. Design/methodology/approach This critical reflection paper critically reflects on the important issue of sustainable employment to provide critical pathways for advancing research in this field and provides directions for future research in hospitality management. Findings The findings of this paper outline why employment challenges in the hospitality industry have remained largely unchanged since the 1980s. It emphasizes the need for a paradigm shift in addressing employment issues beyond a human resources management perspective, to enhance the dignity of hospitality work and promote employment sustainability. The paper identifies four critical areas requiring collaborative efforts from academia and industry to drive meaningful change. Research limitations/implications This research aims to spark critical discussions in the hospitality industry, which faces persistent labor shortages across all sectors. It highlights key aspects of employment issues and proposes actionable steps toward achieving more sustainable and decent employment. Additionally, it outlines relevant research questions to encourage greater academic engagement in addressing these challenges. Originality/value This research takes a candid approach to addressing the pressing employment challenges in the hospitality industry. It emphasizes that without serious attention to these issues, the industry risks facing a sustained and significant labor crisis. By advocating for a paradigm shift and fostering collective efforts to tackle the identified problems, this study provides a pathway to enhance the decency and sustainability of work in hospitality.

  PublisherDOI

• Virtual tourism experiences: exploring the concept and key elements

  Edward Elgar Publishing eBooks · 2024-01-12 · 1 citations

  book-chapterSenior author

  Drawing on the four-archetype model of service innovation and the experiencescape, this chapter explores the concepts and the key elements of virtual tourism experiences (VTEs). Originating from the trend of digitalizing customer experiences (the output-based archetype), VTE refers to the process that hosts can live stream experiences from all over the world and customers don't leave home but interact with the host constantly and synchronously (the process-based archetype). Individual customers and hosts evaluate the value of VTE in their social context and sensemaking (the experiential archetype). The operation of VTE requires resource integration and totality (the systemic archetype). From the perspective of experiencescape, this chapter also identifies three unique elements that constitute VTE, including the technology component, the social component, and the physical component. This chapter contributes to deepening the understanding of VTE and providing implications about how to evaluate, analyze, and design VTE in practice.

  PublisherDOI

• Verbal overshadowing and decision criterion effects on recognition memory for faces

  Journal of Cognitive Psychology · 2024-10-28 · 3 citations

  articleSenior author
  PublisherDOI

• The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health

  International Journal of Hospitality Management · 2024-01-15 · 22 citations

  article1st authorCorresponding
  PublisherDOI

• Designing customer experiences: the importance of different types of service encounters

  Edward Elgar Publishing eBooks · 2024-01-12 · 1 citations

  book-chapterSenior author

  Customer experience management is one of the most important aspects of hospitality and tourism management, so understanding different service encounters is critical for strategic firm success. Therefore, this chapter first discusses the different service encounters in today’s environment. Next, the chapter presents the Service Encounter 2.0 model, which focuses on the three-way interactions between customers-employees-technology in today’s business service encounters. Also, the chapter provides practical guidance for firms and managers to consider in strategically designing their customer experiences and encounters. Specifically, the importance of defining your unique brand experience, understanding your customers and employees, understanding the role of technology, and designing the servicescape. Lastly, the chapter demonstrates theoretical contributions and a future research agenda. The chapter guides academics, students, and practitioners on the importance of designing customer experiences.

  PublisherDOI

• Bloodless Medicine in Patients Undergoing Allogeneic Hematopoietic Stem Cell Transplantation

  Clinical journal of oncology nursing · 2024-09-27

  reviewSenior author

  BACKGROUND: Allogeneic hematopoietic stem cell transplantation (alloHSCT) poses challenges for patients who decline blood products because of religious beliefs or other reasons. Despite potential curative prospects, many institutions refrain from offering alloHSCT to patients who decline blood products because of safety concerns associated with cytopenias. OBJECTIVES: This review focuses on one institution's experience of conducting alloHSCT without blood components, emphasizing preparation and supportive care. METHODS: The approach of conducting alloHSCT without blood components, which involves ABO-compatible donor matching, nonmyeloablative regimens, and pretransplantation optimization of red blood cell production, is discussed. FINDINGS: The clinical team can minimize transfusion needs by using erythropoiesis-stimulating agents, thrombopoietin agonists, and peri- and post-transplantation management strategies. These recommendations can ensure patient safety and successful outcomes with bloodless medicine.

  PublisherDOI

Frequent coauthors

• Kawon Kim

  University of South Carolina

  12 shared

• Tiffany S. Legendre

  University of Houston

  11 shared

• Youngsun Sean Kim

  California State University, San Bernardino

  6 shared

• Kawon Kim

  University of South Carolina

  5 shared

• Miwako Hisagi

  California State University Los Angeles

  5 shared

• Valeriy Shafiro

  Rush University

  5 shared

• Elizabeth Alvarado Martínez

  Universidad Autónoma de Nuevo León

  4 shared

• Steven Park

  Rutgers, The State University of New Jersey

  3 shared

Labs

• Michael Baker's GroupPI